Privacy Notice

Introduction

At Itaka Consultancy Services LLC ('ICS,' 'Itaka,' 'we,' 'our,' or 'us'), we are committed to protecting your privacy and ensuring that your personal data is handled securely. This Privacy Notice explains what personal data we collect, why we collect it, how we use it, and your rights regarding your data. This notice applies globally to users of our services.

Definitions

• Personal Data: Any information relating to an identified or identifiable individual.
• Processing: Any operation or set of operations performed on personal data, including collection, storage, use, and dissemination.
• Cookies: Small files placed on your device that help us understand how you use our site and improve its functionality.

Personal Data We Collect

• Contact Information: Name, address, email address, phone number.
• Demographic Information: Age, gender, job title, organization.
• Transactional Data: Details of services purchased or requested, payment information.
• Technical Data: IP address, browser type, operating system, and usage data from our website.
• Communication Data: Correspondence and interactions with us, including feedback and support requests.

How We Use Your Personal Data

• To Provide Services: To deliver and manage our services, process transactions, and communicate with you.
• To Improve Our Services: To analyze and improve our website and services based on your feedback and usage patterns.
• To Communicate: To send you updates, newsletters, promotional materials, and other information relevant to our services.
• For Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Legal Basis for Processing

• Contractual Necessity: To fulfill our contractual obligations with you.
• Consent: Where you have given us consent to process your data for specific purposes.
• Legitimate Interests: For our legitimate business interests, provided these do not override your rights and freedoms.
• Legal Obligations: To comply with legal and regulatory requirements.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. The criteria used to determine retention periods include the nature of the data, the purposes for which it was collected, and any legal or contractual obligations.

International Data Transfers

We may transfer your personal data to countries outside of your home country. If you are located in the European Economic Area (EEA), your data may be transferred to countries that may not have the same level of data protection as your home country. We ensure that such transfers are conducted in compliance with applicable data protection laws, including the use of standard contractual clauses or other legally approved mechanisms to safeguard your data.

Your Rights

To exercise these rights, please contact us using the details provided below.

• Access: The right to request a copy of the personal data we hold about you.
• Correction: The right to request correction of inaccurate or incomplete data.
• Deletion: The right to request the deletion of your personal data, subject to certain exceptions.
• Restriction: The right to request restriction of processing under certain conditions.
• Objection: The right to object to processing based on legitimate interests or for direct marketing purposes.
• Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.

Specific Rights for EU/EEA Residents

• Right to Withdraw Consent: You have the right to withdraw consent where we are relying on consent to process your personal data.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a data protection authority if you believe our processing of your personal data violates GDPR.

Specific Rights for California Residents

To exercise these rights, please contact us using the details provided below.

• Right to Know: The right to request information about the categories and specific pieces of personal data we have collected about you.
• Right to Delete: The right to request deletion of your personal data, subject to certain exceptions.
• Right to Opt-Out: The right to opt-out of the sale of your personal data. ICS does not sell personal data.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files placed on your device that help us understand how you use our site and improve its functionality. You can manage your cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal data.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this notice periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Notice or our data practices, please contact us at: